FAQs | September 29, 2013

General FAQs

About the company

Do you guarantee your products?

Yes, our products are 100% guaranteed. On the rare occasion that a pet will not eat or has a physical difficulty with one of our recipes, please return the bag to the store where you bought the product, along with your receipt, for a full refund or exchange for another one of our products.

Can I order my food directly from Petcurean?

We sell our products through distribution channels to pet specialty retailers dedicated to pet health and nutrition. If you live in an area where our products are not available, we do have a number of online retailers as well.

Do you offer a Breeder’s program?

Yes. However, this program may not be available in all areas. To get program information, please fill out the application form located as a link on our Contact Us page. Information about the program will be sent to you upon receipt of your application.

What is your company’s stance on sustainability?

Petcurean is committed to sustainable business practices, and we are continuing to encourage the flexible packaging industry to invest in the research and development required to make our packaging 100% recyclable. For our dry food recipes, the packaging’s plastic interior lining is made from material that currently can’t be recycled; since all of our foods are free of artificial preservatives, this layer is essential to ensure our premium-quality food is kept fresh and safe.

For GATHER, we searched high and low for a sustainable packaging option that is durable and is able to adequately maintain product freshness. We learned that in the waste reduction hierarchy, the most important factor in packaging sustainability is reducing the amount of material used, followed by reusing material, and then recycling or composting. This is why we selected to use a plastic that is made from 30% plant-based material instead of petroleum-based plastic. This earth-friendly plastic is produced from sugarcane, a plant that is highly efficient in terms of water consumption and captures carbon dioxide from the atmosphere while it grows.

With GATHER, we’ve also put extra focus around sourcing from suppliers with certified and organic ingredients which are sustainably produced. Every partner we considered as a provider of ingredients for our GATHER recipes were required to meet our strict criteria for sustainability, based on five key pillars, including:

  1. Following humane animal welfare practices
  2. Protecting water supplies and limiting water use
  3. Protecting farmer, rancher and producer livelihoods
  4. Ensuring the preservation of natural resources
  5. Actively working to preserve biodiversity

Our GO! SOLUTIONS wet foods are sold in cans which are recyclable. Our NOW FRESH Tetra wet foods are sold in Tetra Paks. In addition to being 100% recyclable, Tetra Pak cartons are a highly sustainable option in that they are manufactured from Forest Stewardship Council (FSC)  – certified paperboard made from 65% renewable materials, and they are more compact to ship, which means less impact on the environment.

For more information on Petcurean’s sustainability policies, please check out our page on Sustainability, here

In addition to the other ongoing green initiatives, Petcurean is pleased to announce that all product brochures and coupons are now printed on FSC (Forest Stewardship Council) certified paper. FSC is an independent, non-governmental, not for profit organization established to promote the responsible management of the world’s forests. Products carrying the FSC label are independently certified to assure that they come from forests that are managed to meet the social, economic and ecological needs of present and future generations. Petcurean will continue to make day-to-day business decisions that will reduce our carbon footprint while minimizing any negative impact on the environment.