Petjust is the exclusive distributor of Petcurean NOW FRESH™ and GO!™ pet food in China. We are aware that there are some counterfeit versions of NOW FRESH and GO! in the Chinese market, so Petjust have initiated an anti-counterfeit label that will appear on all genuine NOW FRESH and GO! pet food bags. All bags of NOW FRESH and GO! pet food that feature the Petjust anti-counterfeit label are genuine Petcurean product while the authenticity of any bags without the anti-counterfeit label cannot be guaranteed.

FC515944@1BDF940A65991B59

Petjust’s anti-counterfeit system consists of the label itself and the product anti-counterfeit enquiry system.

  • The anti-counterfeit label is the identity certificate for each bag of pet food.
  • The product anti-counterfeit enquiry system is the method of authenticating the product and getting further information.

Anti-counterfeit label:

Petjust’s anti-counterfeit label has a unique design and print method to prevent forgery. The label includes the following information:

  • Logistics code
  • Bar code
  • QR code
  • 20 digit random anti-counterfeiting code
  • Petjust’s contact information

The product anti-counterfeit enquiry system:

Each bag of Petjust’s genuine pet food will be scanned when the bag is received and also when it is shipped from the warehouse. The name, product specification, expiration date, retailer name, credits and other information is all recorded during this scanning process. When the customer receives their bag they can scratch the anti-counterfeit coating away and enquire whether the information linked to the label matches the data stored at the warehouse.

Enquiry mode:

A. The official Petjust website:

  1. Visit www.petjust.com
  2. Click the security check link in the footer of the website
  3. Scratch the anti-counterfeit coating off the label
  4. Input the 20 digit anti-counterfeit code and click “inquire”

B. RichScan in Tencent WeChat of Petjust:

  1. Open the RichScan in Tencent WeChat of Petjust. Scan the QR code of the anti-counterfeit label.
  2. New users will enter into the the prompt pages: “Please focus on the Petjust Tencent WeChat official number, and enter into the Tencent WeChat official number.”
  3. Click the submenu “anti-counterfeit”, scan the QR code of the anti-counterfeit label and click “inquire”

Q&A:

1. Why is it necessary to have the anti-counterfeit label? The anti-counterfeit label on the bag of pet food actually plays a role of being an “identity card” for each bag of pet food. Consumers buying pet food with the anti-counterfeit label can be assured that the product is from Petjust which is the sole agent in China for NOW FRESH and GO! pet food from Petcurean. The bag of pet food with the anti-counterfeit label can be distinguished from other products that are not genuine. This guarantees pet owners in China that they can buy genuine Petcurean pet food.

2. Could the anti-counterfeit label be copied? The Petjust anti-counterfeit label has a unique design that is very difficult to forge. The 20 digit anti-counterfeit code is impossible to copy as the codes are randomly generated. This means that the possibility of forging the anti-counterfeit codes system is extremely low.

3. Could the anti-counterfeit label information be leaked? The anti-counterfeit label is only one aspect of this security process, more important is the product anti-counterfeit enquiry system. The storage and the use of our anti-counterfeit labels, the collection of the data, and settling of the date, are managed by specific people in different departments who operate independently. It would easily be noticed if problems occurred. Even if the staff managing the anti-counterfeit labels leaked them, they couldn’t be used because no one would have input the anti-counterfeit code and the information won’t be available on the website. It’s an impossible task to copy the anti-counterfeit label so safety and security is guaranteed.

4. What if the dealer puts the true anti-counterfeit label on a fake bag? The anti-counterfeit label on the bag of pet food actually plays a role of “identity card” for each bag of pet food which enables us to check the name, specification, expiration date and the dealer of the product. If the dealer puts the true anti-counterfeit label on the fake bag, he will have to look for a fake bag which has the same information as the true one. If there is one item of information that is different, the consumer will complain to Petjust and then Petjust will trace it back to the dealer. If the dealer makes the fake information the same as the true bag, the true one without the anti-counterfeit label will be considered as the fake. Petjust won’t tolerate the dealer counterfeiting the fake bag and they will terminate all cooperation with the fake dealer and publish the information on their media. No dealer will do such things because of the big risk.

5. If I have a problem, what can I do? Please  contact Petjust tencent QQ and telephone: 4008948904 or the Tencent WeChat Petjust official number.

Tencent WeChat QR code of Petjust:

FCB88342@845A5F12.65991B59

Any questions?

中国宠友购买时请认准百加世防伪标

亲爱的宠物主人们:

Petjust百加世是我们佩利安优质的合作伙伴,更是NOW FRESH和GO!宠粮在中国大陆地区的唯一总代理。鉴于目前中国市场上有许多来路不明的货源,为了保障中国地区宠友的利益及爱宠健康,购买NOW FRESH和GO!宠粮请务必认准百加世防伪标,凡是带有Petjust百加世防伪标的NOW FRESH和GO!宠粮均为我们佩利安出品的正品,其他无防伪标的NOW FRESH和GO!的产品真伪均无法保证。

2AE6868D9C806C2065991B59

百加世防伪标是由防伪标签本身及防伪查询系统两部分组成。防伪标签即为每包粮食的身份证明,防伪查询系统则为验证这个身份及其更多信息的方式。

防伪标签本身:

百加世的防伪标都有独特的设计外形及独有的印钞版纹,外表是很难被复制模仿。并且标签上还包含了一一对应的:物流码;条形码;防伪二维码;随机20位防伪数码及百加世联系方式及防伪查询方法。

防伪查询系统:

百加世的每一包粮食在入库和出库的时候都会扫描防伪标签上的物流码,并且在后台软件中录入单品名称、规格、保质期、零售商名称、积分等基本信息,他们每天都有专人导出这些信息并做汇总和一一对应处理,再将这些数据上传至防伪查询系统。用户在收到粮食后刮开防伪涂层,即可查询到相关的对应信息是否一致,如有异常即可及时反馈百加世,以防造假。

查询方式:

A. 百加世官网查询

  1. 登陆百加世官网www.petjust.com;
  2. 点击官网首页“防伪&联络”—“防伪查询”页面上的输入防伪码对话框;
  3. 刮开防伪涂层;
  4. 请输入20位防伪串码,点击查询。

B. 微信扫一扫查询

  1. 打开微信扫一扫,扫描防伪标上的二维码;
  2. 新用户进入提示页:关注百加世微信公众号,进入百加世微信公众号;
  3. 点击子菜单-防伪查询-扫一扫二维码,点击查询。

常见问题:

1,为什么要有防伪标?粮食上的防伪标签其实就相当于是一包粮食的“身份证”,拥有防伪标的粮食就能保证是由原厂认定的中国总代理百加世发出,区别其他渠道的不明货源和假货,以保障宠友买到正品宠粮。

2,防伪标标签能不能造假?百加世防伪标都有独特的设计外形及独有的印钞版纹,单单是外表就很难被复制模仿。更不要说还有20位的随机数码,这个数码可是完全随机生成,毫无规律可查,外界完全仿制数码数据库的可能性微乎其微。

3,防伪标签会不会外泄?防伪标签本身只是基础,更重要的是防伪查询系统,百加世防伪标的存储、使用,以及数据的收集、统计整理、导入数据等工作都是各部门专人负责,完成独立操作并且互相监督,一有问题都可以及时发现。即使是管理防伪标签的员工偷取了防伪标,但是操作系统录入的员工不录入,依旧是无法查询到内容信息的,那么这些标也是无法使用的。对百加世防伪标造假是一件非常麻烦和不可能完成的任务,所以百加世的防伪标签的安全性和不可复制性是可以有效保障的。

4,零售店家会不会把真的标签贴到假货上?百加世所有的防伪标都是每包粮食的身份证明,是可以查询到单品名称、规格、保质期、进货店家等等所有的信息的,如果店家把真粮的防伪标贴到假粮上,就还需要寻找和真粮信息一致的假粮食,如果有一样不同,那么售出后宠友投诉异常,他们就能追查到底。就算是店家把假粮食做到基本信息一致冒充真粮,那么没有防伪标的真粮不就变成说不清楚的假粮食了?况且,百加世对于零售商做假这种事都是零容忍,一有发现就即时停止合作并且会在他们自媒体通报说明。所以这种来回折腾风险还大的事,相信还是没有店家愿意这么干的。

5,如果我防伪标的查询结果有问题怎么办?请一定要及时联系百加世客服电话/QQ:4008948904,或微信Petjust百加世 服务号

百加世微信

FCB88342@845A5F12.65991B59

如有任何问题可联系我们佩利安:http://www.petcurean.com/contact/

及中国大陆地区总代理-Petjust百加世 :http://www.petjust.com/contact-us